All fb004 responsible gaming tools are accessible through your Account Settings dashboard, 24 hours a day, seven days a week. No waiting, no forms to mail — just set it, and it takes effect immediately.
Set a daily, weekly, or monthly cap on how much you can deposit into your fb004 account. Once you set a limit, it activates immediately. Decreasing a limit takes effect right away; increasing one requires a 24-hour cooling-off period.
Define the maximum you're comfortable losing over a set period. fb004 will automatically prevent you from wagering further once your loss limit is reached during that window — helping you stick to what you've decided in advance.
Set a maximum session duration. When your time is up, fb004 will alert you and, if you choose, automatically log you out. Reality check reminders can also be set to notify you at regular intervals during a session.
Take a short break without permanently closing your account. Cool-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a cool-off, you cannot access the Platform or receive promotional communications.
If you need a longer break, fb004 offers self-exclusion from 30 days up to 12 months, as well as permanent self-exclusion. During self-exclusion, your account is locked, your marketing opt-in is removed, and you cannot create a new account.
Enable on-screen pop-ups at intervals you define (every 15, 30, or 60 minutes) showing exactly how long you've been playing and the net result of your session. A simple, honest check-in to keep you grounded.
Setting up responsible gaming limits on fb004 is straightforward. Every tool is built directly into your account dashboard — there's no separate app or form required. Here's how to access them:
Access your account via fb004.org using your registered credentials. Make sure you're on a secure network — avoid public Wi-Fi when accessing your account settings.
Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
The Responsible Gaming tab is located in the main settings navigation. All available tools are listed here with clear explanations and input fields.
Choose the tool you want (deposit limit, loss limit, session limit, cool-off, or self-exclusion), enter the relevant values, and confirm. Limits activating in your favour take effect immediately.
If you're struggling to set limits yourself or need immediate self-exclusion, contact our 24/7 live chat support team. For permanent self-exclusion, our support team can action this immediately on your behalf.
Gaming should always be a form of entertainment — not a way to make money, escape problems, or deal with stress. If you find yourself relating to any of the following, it may be time to take a break or reach out for support.
fb004 takes its role in the Philippine gaming ecosystem seriously. We're not just a platform that hosts games — we're responsible for the wellbeing of every player who trusts us with their time and money. Here's what that responsibility looks like in practice:
Strict 21+ enforcement. Age verification is mandatory for all accounts at fb004. We use identity document checks as part of our KYC process to confirm that every registered player meets the minimum age requirement of 21 years, as required under Philippine gaming regulations and the PAGCOR regulatory framework. No workarounds, no exceptions.
No marketing to at-risk players. fb004 does not send promotional messages to accounts that have active deposit limits, cool-off periods, or self-exclusion status. Players who have self-excluded are permanently removed from all marketing communications.
Staff training. Our customer support team in Manila and across our operations is trained to identify behavioural indicators of problem gambling and to respond appropriately — including signposting players to responsible gaming tools and third-party support resources without judgment.
Transparent game information. fb004 displays Return to Player (RTP) percentages for all slots and casino games. We don't hide the house edge or make misleading claims about winning probabilities. Players deserve to make informed decisions.
Alignment with PAGCOR standards. fb004 operates its responsible gaming programme in alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) regulatory framework for online gaming operators. We support PAGCOR's ongoing efforts to promote safe and responsible gaming practices across the Philippines.
Minors protection. fb004 strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you suspect a minor has accessed or registered on fb004, please contact our support team immediately — we will investigate and act without delay.
If you or someone you know needs immediate support related to problem gambling, please reach out through the following channels available to Filipino players:
Self-exclusion is the most comprehensive responsible gaming tool available on fb004. When you self-exclude, the following happens immediately and automatically:
Note: Once permanent self-exclusion is activated, it cannot be reversed. Please be certain before selecting this option. Temporary exclusions can be reviewed upon expiry — but re-activation of an account after a temporary exclusion requires a minimum 7-day cooling-off review period.
Whether you're a casual player in Quezon City or a regular in Davao, fb004 is designed to keep gaming enjoyable and within your control. Use our tools, know your limits, and play the way that works for you.
21+ only · PAGCOR regulatory framework · Responsible gaming tools available 24/7